Hyperson helps to get the data and content right – so the Loyjoy chatbot gets the answers right.
With over 20 years of expertise in data, AI, and GenAI, Hyperson create a strategic roadmap that translates cutting-edge technology into measurable business value. Our AI-driven approach personalizes every interaction in real time—boosting engagement, loyalty, and revenue. From strategy to seamless implementation, we are the trusted partner that ensures AI delivers real-world impact.
Who we are
We are experts in data, AI, and marketing, with a proven track record of delivering impactful projects across telecom, banking, retail, pharma, automotive and insurance. Our global experience enables us to drive meaningful business transformation.
What we do
We help companies unlock the full potential of data and AI, integrating them into strategy, marketing, and operations. From customer value optimization to AI-driven decision-making, we create solutions that enhance growth, efficiency, and competitive advantage.
Why choose us
We go beyond implementation—we focus on measurable business impact. With deep industry expertise and a strategic mindset, we bridge the gap between data, AI, and real-world business success. Our approach ensures not just insights, but tangible results.
Why We Partner With LoyJoy
LoyJoy is one of the most robust and enterprise-ready chatbot platforms on the market – with:
- A stable, well-designed architecture made for business use.
- Built-in guardrails to keep GenAI from going off-track.
- A strong focus on customer data protection and GDPR.
- Flexible workflows that adapt to your use case and your data.
We’re proud to work with LoyJoy to bring our content and data exrtise into their powerful ecosystem – delivering real-world bots that work, scale, and get better with time.
How we optimise Cx by providing the right answer
| Pain Point | Explanation | How Hyperson Solves It |
|---|---|---|
| Chatbot gives vague, incorrect, or hallucinated answers | Without clean, governed content, the LLM generates untrustworthy replies. | Content Management & Meshes: we inject high-quality, meta data enriched content into the bot and ensure it’s always accurate and up to date. |
| Chatbot doesn’t cover enough user intents or use cases | Companies often limit scope to FAQs or product info. | AI Use Case Definition: we define all high-impact conversational use cases, expanding the bot’s scope and ROI. |
| Bot is implemented in a silo, disconnected from internal systems | The chatbot can’t retrieve internal data or perform actions, reducing its usefulness. | Implementation Support: we integrate the bot with agents and internal systems (e.g. CRM, knowledge bases, support tools) for richer, actionable conversations. |
| Performance of the chatbot declines over time | No ownership or monitoring in place after go-live. Content gets outdated. | Bot Monitoring & Governance: we implement feedback loops and monitoring dashboards, and manage content lifecycle. |
| Internal content chaos (SharePoint, docs, outdated info | Bots cannot find or rely on consistent information. | Content Governance: we structure and centralize content, adding version control and full tracebility. |
| Companies want more than a “talking search box” | Standard bots don’t automate tasks or guide users across journeys. | Agentic AI: we go beyond FAQ bots to build agentic assistants that solve problems and complete tasks on behalf of users. |
| Internal teams lack GenAI maturity | Teams are unsure how to scale from pilot to production, or manage risks. | AI Production Readiness & Change Support: we help prepare tech, people, and processes for scalable GenAI deployment. |
How Paul Hartmann AG Is Rethinking Customer Service With LoyJoy
Paul Hartmann AG, a leading German company for innovative medical and care products, has taken a significant step towards pioneering customer communication in collaboration with LoyJoy. By implementing an advanced chat and voicebot called Eva on the LoyJoy platform, Hartmann has fundamentally changed the way they interact with their customers.
